Privacy Policy

Privacy at Eli Lilly and Company

Eli Lilly and Company ("Lilly") has established a comprehensive privacy program, including a global privacy office and a chief privacy officer, designed to help us respect and protect your privacy rights. This statement includes the Social Security Number Protection Policy, the Website Privacy Statement and the Lilly Privacy Shield and Safe Harbor Notice, and is incorporated into and made a part of our Terms of Use. If you have not done so already, please also review Lilly’s Terms of Use, which include provisions that limit Lilly’s liability to users of the services described in this statement.

CONSENT TO PROCESSING IN THE UNITED STATES AND ELSEWHERE. This site is owned and operated by Lilly in the United States, but the Personal Information (defined below) you provide may be accessible to our affiliates, vendors and suppliers in other countries. If you are visiting this site from a country other than the United States, your Personal Information collected on this site will be transferred outside of your country. The level of legal protection for Personal Information is not the same in all countries and the laws may be more protective in your country than in countries where we process your information; however, we will take reasonable efforts and security measures as described in this Privacy Statement in an effort to keep your information secure. By using this site, you consent to the collection, storage, and processing of your Personal Information in the United States and in any country to which we may transfer your information in the course of our business operations. In addition to its internal global privacy policies, Lilly and its affiliates in the United States adhere to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from the European Union (EU), European Economic Area (EEA) and Switzerland.

Social Security Number Protection Policy

Eli Lilly and Company collects Social Security numbers and other sensitive personal information in the ordinary course of its business. Lilly has implemented reasonable technical, physical and administrative safeguards to help protect the Social Security numbers and other sensitive personal information from unlawful use and unauthorized disclosure. All Lilly workers are required to follow these established procedures, both online and offline. In particular:

Lilly Website Privacy Statement

Lilly respects the privacy of visitors to its and its affiliates’ websites (“Lilly website”), as a result, we have developed this website privacy statement (“Privacy Statement”). This Privacy Statement, with the exception of the Social Security Number Protection Policy stated above which applies to all Lilly operations, applies to (i) the operation of U.S. websites that directly link to this statement when you click on "privacy statement" in the website footer, as well as mobile applications (“Apps”) and digital services (“Digital Services”) that link to or post this Privacy Statement; and (ii) the Personal Information that Lilly and its affiliates in the U.S. (Lilly U.S.) process relating to individuals using Lilly websites, Apps, and Digital Services in the EU, EEA and Switzerland. In this Privacy Statement, we collectively refer to the websites, Apps, and Digital Services that may link to or post this Privacy Statement as “websites.”

Personal Information Collected by Lilly

Through this website or other Lilly websites, Lilly may process the following information pertaining to you:

We may use your Personal Information:

We may also enhance or merge information about you, including Personal Information, with information about you obtained from third parties for the same purposes.

By using a Lilly website you consent to our use of your information as described in this Privacy Statement.

Cookies and Similar Technologies

This site may use a technology known as web beacons — sometimes called single-pixel gifs — that allow this site to collect web log information. A web beacon is a graphic on a web page or in an e-mail message designed to track pages viewed or messages opened. Web log information is gathered when you visit one of our websites by the computer that hosts our website (called a "webserver"). The webserver automatically recognizes some information that will not be able to identify you, such as the date and time you visited our site, the pages you visited, the website you came from, the type of browser you are using (e.g., Internet Explorer), the type of operating system you are using (e.g., Windows 2000), and the domain name and address of your Internet service provider (e.g., AOL). We may also include web beacons in promotional e-mail messages in order to determine whether messages have been opened.

This website may use a technology called a "cookie". A cookie is a piece of information that our webserver sends to your computer (actually to your browser file) when you access a website. Then when you come back our website will detect whether you have one of our cookies on your computer. Our cookies help provide additional functionality to the site and help us analyze site usage more accurately. For instance, our site may set a cookie on your browser that keeps you from needing to remember and then enter a password more than once during a visit to the site. With most Internet browsers or other software, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions to learn more about these functions. If you reject cookies, functionality of the site may be limited, and you may not be able to take advantage of many of the site's features.

Information Disclosures and Sharing

Except as provided below, Lilly will not share your Personal Information with third parties unless you have consented to the disclosure.

We may share your Personal Information with our agents, contractors or partners in connection with services that these individuals or entities perform for, or with, Lilly, such as sending email messages, managing data, hosting our databases, providing data processing services, providing customer service, or so we may enhance or add data about you from these other entities. These agents, contractors or partners are restricted from using this data in any way other than to provide services for Lilly, or services for the collaboration in which they and Lilly are engaged (for example, some of our products are developed and marketed through joint agreements with other companies).

Lilly will share Personal Information to respond to duly authorized subpoenas or other lawful information requests of governmental authorities, including to meet national security or law enforcement requirements, to provide Internet security, or where required by law. In exceptionally rare circumstances where national, state or company security is at issue, Lilly reserves the right to share our entire database of visitors and customers with appropriate governmental authorities.

We may also provide your Personal Information to a third party in connection with the sale, assignment, or other transfer of the business of a Lilly website to which the information relates, in which case we will require any such buyer to agree to treat Personal Information in accordance with this Privacy Statement.


Google Analytics may be used for the purpose of website optimization and assessing whether key audiences are visiting the site. First-party cookie and JavaScript code is used to collect information about visitors. Google Analytics service tracks visitors to the site who have JavaScript enabled.

Google Analytics anonymously tracks how visitors interact with a website, including where they came from and what they did on a site. Google Analytics collects the information set forth above from users.

This information is used to administer and update the website, and we will also assess whether the visitors to the site match the expected site demographics and determine how key audiences are navigating the content.

First-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) will be used to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to this site.

     A. Opt-Out Provision:

Google analytics offers an opt-out provision for website visitors who do not want their data to be collected. You can receive more information about this option here:

     B. Google's Use of Data:

Please note that Google and its wholly owned subsidiaries may retain and use, subject to the terms of its Privacy Policy (located at, or such other URL as Google may provide from time to time), information collected in your use of the Google Analytics Information Disclosures and Sharing.

Social Media Plugins

Our websites may use Social Media Plugins to enable you to easily share information with others. When you visit our websites, the operator of the social media plugin that is on our website can place a cookie on your computer, enabling that operator to recognize individuals on their website who have previously visited our sites. If you are logged into the social media website while browsing on our website, social media plugins may allow that social media website to receive directly identifiable information about you that shows you have visited our website. Social media plugins also allow the social media website to share information about your activities on our website with other users of their social media website. Lilly does not control any of the content from social media plugins. For more information about social plugins from social media websites you should refer to those sites’ privacy and data sharing statements.

Your Choices

Lilly will respect your marketing and communications preferences. You can opt-out of receiving commercial emails from us at any time by following the opt-out instructions in our commercial emails. You can also request removal from all our contact lists, by writing to us at the following address:

Eli Lilly and Company
P.O. Box 6245
Indianapolis, IN 46206-6245

Or call Lilly toll-free at 1-800-LillyRx (1-800-545-5979).

Please be sure to include your email address if you are writing to unsubscribe. Also, please note that you may continue to receive materials while we are updating our lists.

Children’s Information

This site is not intended for or designed to attract individuals under the age of 18. We do not knowingly collect Personal Information from any person under the age of 18.

Information Security

Areas of this website that collect Personal Information use reasonable security protections designed to protect this information.

Links to Third Party Websites

As a convenience to our visitors, this Website currently contains links to a number of sites owned and operated by third parties that we believe may offer useful information. The policies and procedures we describe here do not apply to those sites. Lilly is not responsible for the collection or use of Personal Information at any third party sites. Therefore, Lilly disclaims any liability for any third party's use of Personal Information obtained through using the third party web site. We suggest contacting those sites directly for information on their privacy, security, data collection, and distribution policies.

EU-U.S. Privacy Shield and Swiss-U.S. Safe Harbor

Lilly U.S. has elected to self-certify to the EU-U.S. Privacy Shield Framework (“Privacy Shield”) and the Swiss-U.S. Safe Harbor Framework (“Safe Harbor”).

Lilly U.S. processes the Personal Information we receive in the United States from the EU, the EEA, and Switzerland relating to individuals that visit a Lilly website in accordance with the Privacy Shield and the Safe Harbor Principles, as applicable. If you have been directed to this Privacy Statement from a website other than, the information about how Lilly U.S. adheres to the EU-U.S Privacy Shield and Swiss-U.S. Safe Harbor takes precedence over any conflicting information provided in the other website privacy statement.

If there is any conflict between the terms in this Privacy Statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

For Personal Information originating in the EU, this Privacy Statement demonstrates our commitment to processing your Personal Information in accordance with the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability.

For Personal Information originating in Switzerland, this Privacy Statement demonstrates our commitment to processing your Personal Information in accordance with the Safe Harbor Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access, and Enforcement.

As explained in the Information Disclosures and Sharing section, your Personal Information may be shared as appropriate with third parties that process information on behalf of, or with, Lilly U.S. If we disclose Personal Information received under the Privacy Shield or the Safe Harbor to a third party, Lilly U.S. ensures that the third party has contractual provisions that require the same level of security and confidentiality safeguards as required under the Privacy Shield or the Safe Harbor, as the case may be. Under certain circumstances, Lilly U.S. may remain liable for the acts of certain third parties if those third parties process the EU or EEA-originating Personal Information that Lilly discloses to them in a manner that is inconsistent with the Privacy Shield Principles.

As explained in the “For More Information” section, if you have any inquiries or complaints about our handling of your Personal Information under the Privacy Shield or the Safe Harbor, or you want to view your Personal Information that Lilly U.S. processes and request the correction, amendment or deletion of such data, please contact us by writing to:

Eli Lilly and Company
P.O. Box 6245
Indianapolis, IN 46206-6245

Or calling Lilly toll-free at 1-800-LillyRx (1-800-545-5979).

If, after attempting to address privacy question or concern with Lilly U.S. directly by contacting us using the contact information listed above, you still have a specific privacy concern that has not been resolved; you may choose mediation of that concern by the neutral third party, American Arbitration Association. Submit your unresolved privacy concern to the American Arbitration Association for resolution.

American Arbitration Association

Case Filing Services
877.495.4185: Toll free
877.304.8457: Fax

With respect to Personal Information originating in the EU or EEA, you may also have the option to select binding arbitration for the resolution of your complaint under certain circumstances. For more information on binding arbitration, see US Department of Commerce's Privacy Shield Framework: Annex I (Binding Arbitration) at

For purposes of enforcing compliance with the Privacy Shield, Lilly U.S. is subject to the investigatory and enforcement authority of the US Federal Trade of Commission. For more information about the Privacy Shield and to view Lilly U.S.’s certification page, please visit the website of the US Federal Trade of Commission on Privacy Shield located at:

For More Information

If you have any questions or comments about this Privacy Statement, please contact us by writing to:

Eli Lilly and Company
P.O. Box 6245
Indianapolis, IN 46206-6245

Or calling Lilly toll-free at 1-800-LillyRx (1-800-545-5979).

Changes to Our Privacy Practices

We may update this Privacy Statement from time to time. When we do update it, for your convenience, we will make the updated statement available on this page. We will always handle your Personal Information in accordance with the Privacy Statement in effect at the time it was collected. We will not make any materially different use or new disclosure of your Personal Information to another entity using your Personal Information for its own purposes unless we notify you and give you an opportunity to object.

Last Updated: December 5, 2016